Refund Policy

Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a refund, exchange, or Legacy Jewelry LA store credit for items returned within 14 days of delivery.

All returns must be accompanied by its original packaging and unaltered, unworn, and in resellable condition to qualify for a refund. Items received after 14 days will not be accepted for return or exchange.

Please Note: There are NO returns or exchanges on solid gold products or engraved products, due to the fact that each piece is made to order. Once any of our solid gold products go into production, there can be NO cancellations.

We are not responsible for any personal items accidentally returned to Legacy Jewelry LA.

*Note: Customers outside of the United States & located on military bases are responsible for their own return costs, but will be reimbursed in Legacy Jewelry LA store credit. (Returns may be subject to a $7 handling fee.)

Please contact us at to start your return. Be sure to include your name and order number.